Utility Payments

WATER/SEWER IS BILLED QUARTERLY: January, April, July and October and due on the 20th of that same month (there will be a 3% late fee assessed on any balance after the due date, failure to receive bill does not exempt from penalty).

Payment Methods:

Cash - In person Mon - Fri, 8am - 4pm (please do not put cash in the drop box)
Checks - In person Mon - Fri, 8am - 4pm or Drop Box (collected daily). If mailing, please mail to: Village of Genoa City, PO Box 428, Genoa City, WI 53128
Credit Card - Option through ALLPAID, INC (fees apply, see below)
Automatic ACH Withdrawals - Please complete form (see below) and return to Village Hall. (Must include a VOIDED check)
Online Banking - Use your own banks online bill payment process.

Please have the following information when using ALLPAID:

• Your Name • Service Address • Account Number • Valid Credit Card, Debit Card or Prepaid Debit Card

If you have any questions or wish to pay by telephone,
please call 1-888-604-7888 and use Pay location Code: 8433.

(Live operators are available 24 hours a day / 7 days a week to help you!)

Note: Allpaid is an independent company that charges a fee for its services. The Village receives no part of that fee and is non-refundable.


Residential Water & Sewer Rates
Residential Service 5/8" or 3/4" Meter	Quarterly Base Charge	Gallons Used (per 1,000)
Water Charge	$39.00	$5.84
Sewer Charge	$52.00	$11.65
Total Charge	$91.00	$17.49

Additional Attachments

Pool Filling / Sewer Credit Application

Utility Agreement/Account Information

Customer Release

Notice of Vacancy

ACH Withdrawal Agreement Application

Deferred Payment Agreement (DPA)

Delinquent Water Bills

Bill Collection Procedure

The purpose of the policy and procedures for handling past due and delinquent water bills is to address and reduce the amount of utility bills outstanding and potentially placed on the tax rolls.

Billing

Bills for water services are rendered quarterly and become due and payable upon issuance following the period for which service is rendered. A late payment charge of 3% (but not less than .50 cents) will be added to bills not paid within 20 days of issuance. This ONE -TIME 3% late payment charge will be applied only to any unpaid balance for the current billing period’s usage. The utility customer may be given written notice that the bill is overdue no sooner than 20 days after the bill is issued. Unless payment or satisfactory arrangement for payment is made within the next 10 days, service may be disconnected pursuant to Wis. Admin. Code ch. PSC 185.

Delinquent Notification Procedure

Water bills are due 20 days after the billing issuance date.
If not paid by the due date, a one one-time 3% penalty will be applied.
After 20 days, a written notice will be sent stating your bill is overdue and is subject to disconnection.
After notice is sent, you have 10 days to pay the water service arrears or service is subject to disconnection.
If you fail to pay the service arrears or make a reasonable deferred payment arrangement, a notice will be placed at residence and services will be disconnected.
If you enter into a Deferred Payment Agreement and fail to make the deferred payments agreed upon, your services will again be subject to disconnection unless you pay the entire amount due within 10 days.
If your services are disconnected, a reconnection fee of $25 must be paid before water is turned back on.